| 1 |
Preface
|
| 2 |
Introduction
|
| 3 |
Corporate Travel Security
|
| 3.1 |
What is Travel Security? |
| 3.1.1 |
Organizational Planning |
| 3.1.1.1 |
Information Services & Databases |
| 3.1.1.2 |
24 h – Reachability |
| 3.1.1.3 |
Alert and Notification Services |
| 3.1.1.4 |
Staff / Traveler Localization |
| 3.1.2 |
Employee Preparation |
| 3.1.2.1 |
Introduction of E-Learning |
| 3.1.2.2 |
Types of E-Learning |
| 3.1.2.3 |
In-house Awareness Campaigns |
| 3.1.2.4 |
Assessment |
| 3.1.2.5 |
Online Training in Companies |
| 3.1.2.6 |
Designing Modern Online Trainings |
| 3.1.2.7 |
Development of Training Concepts |
| 3.1.2.8 |
Planning Workshops |
| 3.1.3 |
Operational Protective Measures |
| 3.1.3.1 |
Executive Protection |
| 3.1.3.2 |
Ground Transportation |
| 3.1.3.3 |
Aircraft Guarding |
| 3.1.4 |
Emergency Management |
| 3.1.4.1 |
Emergency Concepts |
| 3.1.4.2 |
Emergency Plans |
| 3.1.4.3 |
Emergency Resources |
| 3.2 |
Practical Travel Security |
| 3.2.1 |
Integration into the Organizational Structure |
| 3.2.2 |
Implementation of a Security Organization |
| 3.2.2.1 |
Information Management |
| 3.2.2.2 |
Resource Management |
| 3.2.2.3 |
Crisis Management |
| 3.2.3 |
Insourcing vs. Outsourcing |
| 3.2.4 |
Travel Security Guidelines |
| 3.2.5 |
Development of a Protection Concept |
| 3.3 |
Legal Framework and Duty of Care |
| 3.3.1 |
Employee Postings |
| 3.3.1.1 |
Business Trips |
| 3.3.1.2 |
Secondment and Delegation |
| 3.3.1.3 |
Transfer |
| 3.3.2 |
Conditions for Postings |
| 3.3.3 |
Applicable Law |
| 3.3.4 |
Liability Issues and Duty of Care |
| 3.3.4.1 |
Protective Duties in Security |
| 3.3.5 |
Risks Relating to Criminal Law |
| 3.3.5.1 |
Criminal Offenses Abroad (i.e. Corporate Manslaughter and Corporate Homicide Act; UK Bribery Act) |
| 3.3.5.2 |
Criminal Offenses in Germany |
| 3.3.6 |
Holistic Approach |
|
|
| 4 |
Before the Trip
|
| 4.1 |
Travel Preparations |
| 4.1.1 |
Packing My Bags |
| 4.1.1.1 |
Baggage Management |
| 4.1.1.2 |
Prohibited Items in Air Travel |
| 4.1.1.3 |
Import and Customs Regulations |
| 4.1.1.4 |
Travel Documents |
| 4.1.1.5 |
Means of Payment |
| 4.1.2 |
Information about Your Destination |
| 4.2 |
Security of House and Home |
| 4.2.1 |
Whom Do I Tell What? |
| 4.2.2 |
Social Networks, Email and Telephone |
| 4.3 |
Know-how Protection and Data Security |
| 4.3.1 |
Risk Potential on Trips |
| 4.3.2 |
Data Security in the Past and Today |
| 4.3.3 |
Hackers‘ Motivation |
| 4.3.4 |
The Perpetrators |
| 4.3.5 |
Data Security Before the Trip |
| 4.3.5.1 |
Fundamentals |
| 4.3.5.2 |
Data Classification |
| 4.3.6 |
Data Security During the Trip |
| 4.3.6.1 |
Risks in Transit |
| 4.3.6.2 |
Risks at the Hotel |
| 4.3.6.3 |
Risks when Dealing with Business Partners |
| 4.3.6.4 |
Risks during Data Transfer |
| 4.3.7 |
Technical Protective Measures |
| 4.3.7.1 |
Password Protection |
| 4.3.7.2 |
Virus Scanners |
| 4.3.7.3 |
Updates, Security Patches and Service Packs |
| 4.3.7.4 |
Programs and Applications |
| 4.3.7.5 |
Firewalls |
| 4.3.7.6 |
Screen and Access Locks |
| 4.3.7.7 |
Backups und Data Protection |
| 4.3.7.8 |
Encryption |
| 4.3.7.9 |
Steganography |
| 4.3.7.10 |
Cloud Solutions and Remote Access |
| 4.3.7.11 |
Travel Devices |
| 4.3.8 |
Data Security: Best Practice |
|
|
| 5 |
During the Trip
|
| 5.1 |
Dangers and Travel Risks |
| 5.1.1 |
Illness |
| 5.1.1.1 |
Colds and Flu |
| 5.1.1.2 |
Malaria |
| 5.1.1.3 |
Hepatitis |
| 5.1.1.4 |
Rabies |
| 5.1.1.5 |
HIV and Aids |
| 5.1.1.6 |
Others |
| 5.1.2 |
Natural Disasters |
| 5.1.2.1 |
Severe Weather and Storms |
| 5.1.2.2 |
Earthquakes |
| 5.1.2.3 |
Tsunamis and Floods |
| 5.1.3 |
Criminality |
| 5.1.3.1 |
Theft and Robbery |
| 5.1.3.2 |
Fraud |
| 5.1.3.3 |
Kidnapping |
| 5.1.3.4 |
Economic Crimes |
| 5.1.4 |
Economic and Industrial Espionage |
| 5.1.5 |
Terrorism |
| 5.1.6 |
Social Unrest and Demonstrations |
| 5.1.7 |
Law and Culture |
| 5.2 |
General Principles of Protection |
| 5.2.1 |
„Low Profile” Principle |
| 5.2.1.1 |
Clothing |
| 5.2.1.2 |
Language |
| 5.2.1.3 |
Behavior |
| 5.2.2 |
„Soft Target” and „Hard Target” Principle |
| 5.3 |
Specific Protective Measures |
| 5.3.1 |
Money and Valuables |
| 5.3.2 |
Important Documents and Travel Documents |
| 5.4 |
Security in the Hotel |
| 5.4.1 |
Bookings and Reservations |
| 5.4.2 |
Arrival and Check-in |
| 5.4.3 |
During Your Stay |
| 5.4.4 |
Behavior in Emergencies |
| 5.4.5 |
Departure and Check-out |
| 5.5 |
Security in Transit |
| 5.5.1 |
By Private Car or Rental Car |
| 5.5.1.1 |
Independent Driving |
| 5.5.1.2 |
Transport Services and Taxis |
| 5.5.2 |
By Train |
| 5.5.2.1 |
Long-distance |
| 5.5.2.2 |
Local |
| 5.5.3 |
By Bus |
| 5.5.4 |
By Plane |
| 5.5.5 |
By Boat |
| 5.5.6 |
On Foot |
| 5.6 |
Risk Factor Gender: Women on Business Trips |
| 5.6.1 |
Gender-specific Factors |
| 5.6.2 |
Practical Recommendations |
| 5.7 |
Special Section: Traveling on the Indian Subcontinent |
| 5.7.1 |
Culture and its Effects on Security |
| 5.7.2 |
The Security Situation |
| 5.7.3 |
Risks for Women on the Subcontinent |
| 5.7.3.1 |
Men as a Security Problem |
| 5.7.3.2 |
Protection through Appropriate Clothing |
| 5.7.3.3 |
Protection through Local Families and Women |
| 5.7.4 |
Selecting the Right Means of Transportation |
| 5.7.5 |
Dealing with the Police |
| 5.7.6 |
Prevention through Planning and Preparation |
|
|
| 6 |
After the Trip
|
| 6.1 |
Health Follow-up |
| 6.1.1 |
Medical Care |
| 6.1.2 |
Psychological Care |
| 6.2 |
Strategic and Operational Follow-up |
|
|
| 7 |
Preventing and Preparing for Emergencies
|
| 7.1 |
Between Self-Defense and Pepper Spray |
| 7.2 |
Travel Insurance Coverage |
| 7.2.1 |
Contacts |
| 7.2.1.1 |
Insurance Intermediaries and Insurance Brokers |
| 7.2.1.2 |
Internet |
| 7.2.1.3 |
Travel Agencies |
| 7.2.1.4 |
Group Insurance |
| 7.2.1.5 |
Credit Card Packages |
| 7.2.2 |
Special Aspects of Employee Postings |
| 7.2.3 |
Types of Insurance |
| 7.2.3.1 |
International Travel Health Insurance |
| 7.2.3.2 |
Car Insurance |
| 7.2.3.3 |
Personal Liability Insurance |
| 7.2.3.4 |
Legal Expenses Insurance |
| 7.2.3.5 |
Traveler’s Baggage Insurance |
| 7.2.3.6 |
Travel Cancellation and Curtailment Insurance |
| 7.2.3.7 |
Accident and Life Insurance |
| 7.2.3.8 |
Kidnap & Ransom Insurance |
| 7.2.4 |
Assistance Services |
| 7.2.4.1 |
Medical Assistance |
| 7.2.4.2 |
Technical Assistance |
| 7.2.4.3 |
Travel Assistance |
| 7.2.4.4 |
Legal Assistance |
| 7.3 |
Medical Precautions and Medical Assistance |
| 7.3.1 |
Medical Risk Factors |
| 7.3.1.1 |
Climate |
| 7.3.1.2 |
Hygiene |
| 7.3.1.3 |
Elevation |
| 7.3.2 |
Medical Aspects of Travel Preparation |
| 7.3.2.1 |
Occupational Medical Screening |
| 7.3.2.2 |
Vaccinations and International Certificates of Vaccination |
| 7.3.2.3 |
First-Aid Kit |
| 7.3.2.4 |
Equipment |
| 7.3.2.5 |
Communication |
| 7.3.2.6 |
Infrastructure at Work |
| 7.3.2.7 |
Traveling with Pre-existing Medical Conditions |
| 7.3.3 |
Medical Assistance |
| 7.3.4 |
Medical Aspects While Traveling |
| 7.3.4.1 |
Flights |
| 7.3.4.2 |
Car or Bus |
| 7.3.4.3 |
Boat |
| 7.3.5 |
Preventive Measures |
| 7.3.5.1 |
Hygiene |
| 7.3.5.2 |
Food |
| 7.3.5.3 |
Animals |
| 7.3.5.4 |
Sports |
| 7.3.5.5 |
Alcohol und Drugs |
| 7.3.5.6 |
Road Traffic |
| 7.3.6 |
The Acute Emergency |
| 7.4 |
Emergency Numbers |
| 7.4.1 |
Police, Fire and Rescue Services |
| 7.4.2 |
Credit and Banking Card Companies |
| 7.4.3 |
Network Providers |
| 7.4.4 |
Foreign Services |
| 7.4.5 |
Security Managers |
|
|
| 8 |
Sources and Service Providers
|
| 8.1 |
Free Sources |
| 8.1.1.1 |
Open Source |
| 8.1.1.2 |
Corporate Network |
| 8.1.1.3 |
Local Employees |
| 8.1.1.4 |
Embassies, Permanent Missions and Consulates |
| 8.1.1.5 |
Ministry of Foreign Affairs |
| 8.2 |
External Services Providers |
| 8.2.1.1 |
Medical & Security Assistance Providers |
| 8.2.1.2 |
Types of Assistance Services |
| 8.2.1.3 |
Selecting the Right Service Provider |
|
|
| 9 |
Appendix
|
| 9.1 |
Useful Information about Traveling Abroad |
| 9.1.1 |
Top 5: The Most Common Crises while Traveling |
| 9.1.1.1 |
You Get Sick |
| 9.1.1.2 |
You Lose Your Luggage |
| 9.1.1.3 |
You Get Robbed |
| 9.1.1.4 |
You Get into an Accident |
| 9.1.1.5 |
Your Are Affected by Terrorism and Unrest |
| 9.1.2 |
Top 10: The World’s Most Dangerous Travel Destinations |
| 9.1.2.1 |
Federal Republic of Somalia |
| 9.1.2.2 |
Republic of the Sudan |
| 9.1.2.3 |
Syrian Arab Republic |
| 9.1.2.4 |
Federal Republic of Nigeria |
| 9.1.2.5 |
Islamic Republic of Pakistan |
| 9.1.2.6 |
Republic of Yemen |
| 9.1.2.7 |
Republic of Mali |
| 9.1.2.8 |
Islamic Republic of Afghanistan |
| 9.1.2.9 |
Republic of Iraq |
| 9.1.2.10 |
United Mexican States |
| 9.2 |
The Golden 10: Practical Tips |
| 9.2.1 |
Basic Travel Safety & Security Tips |
| 9.2.2 |
The Golden 10: Before the Trip |
| 9.2.2.1 |
Security of House and Home |
| 9.2.2.2 |
Basics for Overnight Travel |
| 9.2.3 |
The Golden 10: During the Trip |
| 9.2.3.1 |
The Right Behavior in Air Travel |
| 9.2.3.2 |
Selection of Hotel and Hotel Room |
| 9.2.3.3 |
Hotel Stay |
| 9.2.3.4 |
Dealing with Money and Other Means of Payment |
| 9.2.3.5 |
Attention to Your Immediate Environment |
| 9.2.3.6 |
Low Profile |
| 9.2.3.7 |
Traveling on Foot |
| 9.2.3.8 |
Traveling by Car |
| 9.2.3.9 |
Prevention of Abduction |
| 9.2.3.10 |
Traveling in Predominantly Islamic Countries |
| 9.2.4 |
The Golden 10: In an Emergency |
| 9.2.4.1 |
Behavior in a Robbery |
| 9.2.4.2 |
Behavior during an Abduction |
| 9.3 |
Check Lists |
| 9.3.1 |
Emergency and Escape Luggage |
| 9.3.2 |
Main Luggage |
| 9.3.3 |
First-Aid Kit |
|
|
| 10 |
The Bottom Line
|
|
|
| 11 |
Conclusion
|
| 11.1 |
Acknowledgments |
| 11.2 |
Further References and Disclaimers |
|
|
| 12 |
Additional Sources
|
|
|
| 13 |
Index
|
